Control Alt Delete provides managed IT services to Vancouver businesses with 10 to 100 staff: unlimited support, cybersecurity, cloud, and backups for one flat monthly fee. Most tickets are picked up within 15 minutes, remote fixes happen the same hour, and onsite visits reach downtown towers, Mount Pleasant studios, and East Van shops without a travel surcharge. Month-to-month terms, no lock-in, in business since 2013.
If your Vancouver business is still calling an hourly IT guy after something breaks, you are paying for downtime twice: once in the invoice, once in the lost afternoon. Managed IT flips that. We monitor and patch every device around the clock, catch most problems before anyone notices, and answer the ones that do surface fast. Hit F1 or open the app and a senior technician is on it, usually within 15 minutes. New to the model? Start with our plain-English guide to what a managed service provider does.
The plan is all-inclusive: managed IT support and help desk, monitoring, patching, MFA and endpoint protection from our cybersecurity stack, cloud, and tested backups, all in the base fee, not sold as add-ons. Most clients end up spending less than they did on reactive IT.

Plenty of MSPs quote Vancouver coverage from an office in the suburbs and hope you never need a site visit. Downtown is its own logistics problem: tower security desks, freight elevators booked through the property manager, loading bays off the alley, and $40 parking if you drive. We plan for all of it.
Remote-first means roughly nine out of ten issues never need a truck roll; they are fixed from our help desk the same hour. When hardware does need hands, we schedule around your building's access rules, coordinate with strata or building management for server room and telecom closet access, and batch visits so you are not paying someone to sit on the Lions Gate Bridge. Offices in Gastown heritage buildings with creative cabling get the same treatment as a Yaletown tower floor: documented, secured, and done in one trip.
Vancouver is not a generic small-business market, and template IT does not fit it. The four sectors below make up most of our Vancouver work.
Hollywood North runs on huge assets and immovable deadlines. We tune networks and storage for 4K and 8K workflows, keep transfer pipelines fast between studio and cloud, and lock down client content to the security standards studios and streamers now audit for.
The labs and health-tech firms growing around Mount Pleasant and the Broadway corridor need research data protected, instruments networked safely, and compliance evidence ready when a partner or funder asks. We build that posture in from day one instead of retrofitting it before an audit.
Law, accounting, consulting, and agency teams downtown hold sensitive client files and face security questionnaires on every big engagement. We stand up the MFA, encryption, and documented backup practices that satisfy PIPA obligations and let you answer those questionnaires honestly.
Freight forwarders, customs brokers, and trades HQs coordinate people across the port, the airport, and job sites from the North Shore to Surrey. Cloud-first setups keep dispatch, drawings, and job software working wherever the crew is, with security that travels with them.
All of Vancouver proper: Downtown, Gastown, Yaletown, Coal Harbour, Mount Pleasant and the Broadway corridor, Kitsilano, the West Side, and East Van. Coverage continues past Boundary Road into Burnaby and across the river to Surrey, with the rest of the region handled through our Lower Mainland managed IT team. Island clients are served from our Victoria page's coverage area.
Rapid remote response every business day; scheduled onsite visits whenever a problem needs hands on hardware.
24/7 help desk, monitoring, and patching with most issues picked up within 15 minutes.
Firewalls, EDR, MFA, and staff training that keep Vancouver businesses out of the headlines.
Microsoft 365 and cloud setups that let your team work securely from anywhere.
Automated, encrypted backups with fast recovery — a failure never costs you your data.
Reliable Wi-Fi, networks, and servers installed, monitored, and kept at full speed.
Strategy, budgets, and roadmaps that line your technology up with the business.
Vancouver MSPs typically price per user per month, and the honest market range for full-service support is wide. What matters more than the sticker is what is inside it. Our plans are flat-rate and month-to-month: support, security, patching, and backups included, no hourly billing when something goes wrong, no surprise project fee to fix what the monthly fee should have prevented. If a provider quotes you a low base rate, ask what MFA, EDR, and backup testing cost extra. That is usually where the real price hides.
Most Vancouver businesses that call us already have an IT provider; they are just done with slow responses or mystery invoices. Switching is a two-week structured handover: we audit your environment, collect passwords and documentation, deploy monitoring quietly, and take over support with no downtime for your team. Your old provider does not need to cooperate for it to work, though it goes faster when they do.
Tell us about your business and we will show you exactly where you stand. No pressure, no obligation. Call (778) 771-1676 or book below.
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